Question 1

What is SendGB?

Accepted Answer

SendGB is a file transfer service that allows you to send large files up to 5GB for free without registration. It's designed for professionals, creatives, and businesses who need to share large files quickly and securely.

Question 2

How much does SendGB cost?

Accepted Answer

SendGB offers a free service that allows you to transfer files up to 5GB without any cost. We also offer premium services (SendGB Extra, SendGB Exceed, SendGB Extend) for users who need larger file sizes or extended storage periods.

Question 3

Do I need to create an account?

Accepted Answer

No, you can use SendGB's free service without creating an account. However, creating an account gives you access to additional features and subscription options.

Question 4

What file types can I send?

Accepted Answer

You can send any type of file through SendGB - documents, images, videos, audio files, archives, and more. There are no restrictions on file types.

Question 5

How long are files stored?

Accepted Answer

With the free service, files are typically stored for up to 90 days, depending on file size. With SendGB Extend, you can extend storage up to 1 year. Files are automatically deleted after the expiration period.

Question 6

Is there a file size limit?

Accepted Answer

Yes. The free service allows files up to 5GB. SendGB Exceed allows up to 1TB, and SendGB Extra (subscription) allows up to 500GB per transfer, depending on your package.

Question 7

Can I send multiple files at once?

Accepted Answer

Yes, you can upload and send multiple files simultaneously. SendGB supports batch file uploads for your convenience.

Question 8

Is SendGB secure?

Accepted Answer

Yes, SendGB uses industry-standard encryption (AES-256) to protect your files. All files are encrypted at rest and during transfer using SSL/TLS protocols.

Question 9

Who can access my files?

Accepted Answer

Only people with the download link can access your files. You can also add password protection for additional security. SendGB staff do not access your file contents.

Question 10

Does SendGB use my files for AI training?

Accepted Answer

No. SendGB does NOT use, analyze, or process user-uploaded data for purposes of AI or machine learning. Your files are used solely for file transfer purposes.

Question 11

What happens to my files after they expire?

Accepted Answer

Files are automatically and permanently deleted from our servers after the expiration period. Once deleted, files cannot be recovered.

Question 12

Can I password-protect my files?

Accepted Answer

Yes, you can set a password when uploading files. Recipients will need this password to download the files.

Question 13

Where are my files stored?

Accepted Answer

Files are stored on Cloudflare's infrastructure across multiple geographic regions worldwide. All files are encrypted at rest using AES-256 encryption.

Question 14

How do I upload files?

Accepted Answer

Simply drag and drop files onto the upload area or click to browse and select files. No registration required for the free service.

Question 15

Can I resume interrupted uploads?

Accepted Answer

Yes! SendGB supports resumable uploads. If your upload is interrupted, you can resume from where you left off - this is a unique feature that sets us apart from competitors.

Question 16

How fast are uploads and downloads?

Accepted Answer

Upload and download speeds depend on your internet connection. SendGB's infrastructure is optimized for high-speed transfers, and we use Cloudflare's global CDN for fast delivery worldwide.

Question 17

What happens if a download fails?

Accepted Answer

If a download fails, the recipient can try again using the same download link (as long as the file hasn't expired). The link remains valid until the file expires.

Question 18

Can I download files multiple times?

Accepted Answer

Yes, as long as the file hasn't expired, the download link can be used multiple times by anyone who has access to it.

Question 19

How do I share files with others?

Accepted Answer

After uploading, you'll receive a download link. You can share this link via email, messaging apps, or any other method. You can also use SendGB's built-in email notification feature.

Question 20

Can I track who downloaded my files?

Accepted Answer

With the free service, basic download notifications are available. Premium accounts may have access to more detailed download tracking features.

Question 21

How do I create an account?

Accepted Answer

You can easily become a SendGB Extra member by clicking the "Sign up" button in the top right corner of the SendGB homepage.

Question 22

What are the benefits of creating an account?

Accepted Answer

With an account, you can manage subscriptions (SendGB Extra), track your file transfers, access extended features, and enjoy longer storage periods.

Question 23

How do I cancel my subscription?

Accepted Answer

You can cancel your SendGB Extra subscription through your account dashboard.

Question 24

What is SendGB's refund policy?

Accepted Answer

For SendGB Extra subscriptions, you can request a full refund within 7 days of the initial payment. After 7 days, refunds are not available. For one-time services (Extend, Exceed), no refunds are available once the service has been used.

Question 25

Where is SendGB located?

Accepted Answer

SendGB OÜ is an Estonian company registered at Telliskivi tn 57, Põhja-Tallinna linnaosa, Harju maakond, 10412, Tallinn, Estonia.

Question 26

How can I contact SendGB?

Accepted Answer

You can contact us via email at info@sendgb.com or visit our contact page for more information.

Question 27

Does SendGB support multiple languages?

Accepted Answer

Yes, SendGB supports multiple languages including English, Turkish, German, French, and more. You can change the language using the language selector in the navigation bar.

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